Background:

The client is an industry specific consulting company that provides companies and organizations with targeted statistics to improve their market position. The client wanted to outsource its labor intensive document coding functions in order to focus on core business activities and expand operations to other markets. TPL was selected as the strategic partner to accomplish this objective.

TPL's solution:

The client and TPL designed a changeover plan to be implemented over a 6 month period. The plan was geared to test if outsourcing specific business processes would be feasible under the client's unique requirements and in anticipation of expansion.

TPL worked closely with the client to learn its infrastructure and operation and devise a step-by-step training program for TPL implementation. Over the course of the changeover, TPL helped the client remove unnecessary spadework and create a virtual assembly line to maximize efficiencies.

Client Benefits:

• Improved efficiencies within the targeted period of 6 months
• Expanded its business into 2 new international markets
• Freed internal staff to do more strategic and core business tasks
• Increased competitive advantage through cost reductions